This Privacy Policy was last updated May 18, 2020.

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Returns

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If you are not 100% satisfied with your purchase, you can return it to us within 14 days without processing fees. Please note that items returned within 14 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Mometti website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable. 

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Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

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Returns received after 14 days of original receipt may be accepted at the discretion of Mometti and will be for store credit only.

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Returned items which were purchased as gifts will be dealt with on an individual basis.

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Wrong, damaged, or defective

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If there is an issue with the product itself due to defects in materials or craftsmanship please contact contact@momettisweden.com right away so we may replace it for you.

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Sales items

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All sale items will be treated like any other item, with the same return policy applying. If you have any questions please reach out to contact@momettisweden.com.

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How to make a return

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Simply email our customer support at contact@momettisweden.com and we will get you all taken care of.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.

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Items that require repair may take up to four weeks to process, but are usually much quicker.